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OnTheMarket.com

Best Estate Agent Guide

    About us

    Well aware of the poor reputation of estate agents, we are committed to being upfront and honest with our customers and delivering a highly professional service. We believe in doing the right thing, and not cutting corners.

    In safe hands

    We are members of the National Association of Estate Agents, the Association of Residential Letting Agents, Safe Agent and the Ombudsman for Estate Agents (OEA). In other words, we are monitored to ensure we adhere to strict codes of practice. We must maintain high standards in customer service, ethics and professional behaviour. In our last confidential OEA survey, we scored nine out of ten, when judged on professionalism, friendliness, local knowledge and helpfulness.

    Exceptional standards

    After extensive data analysis and mystery shopping exercises, the Best Estate Agent Guide 2019 rated us as ‘Exceptional’ for both Sales and Lettings. Only 89 estate agent branches out of the 25,000 assessed achieved an exceptional rating in both. This places us in the top 0.4% of estate agents in the country. The BEAG went on to award us ‘Best single estate agency sales office’ in the East Midlands, and in the entire country.

    An experienced team

    Unlike most estate agents, we all work together and are rewarded as a team. This promotes a happy working environment. There is a genuine, open and friendly atmosphere in the office – meaning members of our team stay. We have unrivalled length of service, providing continuity, knowledge and experience. Our staff has on average 10 years at this firm alone.

    Passionate about our local area

    Many of us live locally in Towcester, Northamptonshire and we are very much part of the community. We support local businesses and try to sponsor community events whenever we can. We have a partnership with 1st Towcester Scouts. Offering a range of support, we provide funding, time and business guidance.