Privacy at a glance

At Jackie Oliver & Co, we take your privacy seriously.

• We only collect personal information that we need to sell, let, or manage property and to run our business properly

• We use your data lawfully, fairly, and transparently

• We never sell your personal data

• We only share data with trusted third parties where necessary (such as referencing providers or our property software, Street CRM)

• We keep your data secure and only for as long as necessary

• You are always in control of your data and can exercise your rights at any time

For full details about how we use and protect your personal data, please read our Privacy Policy.

If you have any questions, please contact us using the details on our website.

Privacy Policy

Jackie Oliver & Co is committed to protecting your privacy and handling your personal data in a transparent, fair, and lawful way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services as an estate agent and letting agent.

1. Who we are

For the purposes of data protection law, the data controller is:

Jackie Oliver & Co
148 Watling Street East, Towcester, Northamptonshire, NN12 6DB
Email: hello@jackie-oliver.co.uk

2. The personal data we collect

We may collect and process personal data about:

Buyers, sellers, landlords, tenants, applicants and guarantors

Including:

• Name, address, date of birth and contact details

• Identification documents (where required by law)

• Financial and referencing information

• Employment details

• Property requirements and preferences

• Correspondence and records of communication

Website users

Including:

• IP address

• Browser and device information

• Website usage data

3. How we collect your data

We collect personal data when you:

• Instruct us to sell or let a property

• Register for property alerts or viewings

• Apply to rent a property

• Enter into a tenancy or management agreement

• Contact us by phone, email, website forms, or in person

• Use our website

4. How we use your data and our lawful bases

We only process personal data where we have a lawful basis to do so.

a) Contract

Where processing is necessary to:

• Market, sell, let, or manage property

• Arrange viewings and negotiations

• Carry out tenant referencing and right-to-rent checks

• Manage tenancies and property sales

• Communicate with buyers, sellers, landlords, and tenants

b) Legal obligation

Where required to comply with:

• Housing and landlord-tenant legislation

• Anti-money laundering and identity verification laws

• HMRC and tax requirements

• Regulatory and professional obligations

c) Legitimate interests

Where it is reasonably necessary to:

• Operate and improve our business

• Maintain accurate records

• Prevent fraud

• Ensure effective communication

• Market properties and services appropriately

We carefully balance our legitimate interests against your rights and expectations.

d) Consent

Where required (for example, certain marketing communications), we will rely on your consent. You can withdraw consent at any time.

5. Use of Street CRM

We use Street.co.uk (Street CRM) as our property management and customer relationship management system.

Street CRM helps us to:

• Manage property sales and lettings

• Store client, applicant, landlord and tenant information

• Track communications and transactions

• Ensure compliance with legal and regulatory requirements

Street acts as a data processor on our behalf and processes personal data only in accordance with our instructions and applicable data protection law. Appropriate contractual safeguards are in place.

6. Marketing communications

We may contact you with information about our services or properties:

• Where you are an existing customer and the communication relates to similar services, or

• Where you have given your consent

You can opt out of marketing at any time by:

• Using the unsubscribe link in emails, or

• Contacting us directly

7. Who we share your data with

We may share your personal data with:

• Referencing and credit-checking agencies

• Utility providers (where required for tenancy setup)

• Contractors and service providers

• Professional advisers (legal, accounting)

• Regulatory or government bodies where required by law

We do not sell personal data to third parties.

8. International transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

9. How long we keep your data

We retain personal data only for as long as necessary, including:

• For the duration of a sale, tenancy, or management agreement

• To meet legal, regulatory, and tax obligations

• To resolve disputes or enforce agreements

Retention periods vary depending on the type of data and applicable legal requirements.

10. Data security

We use appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, or disclosure.

11. Your rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (in certain circumstances)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us using the details above.

12. Cookies

Our website uses cookies to improve functionality and user experience. Non-essential cookies are only used with your consent.
Please see our separate Cookie Policy for more information.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you.

14. Contact and complaints

If you have any questions about this policy or how we handle your personal data, please contact us.

You also have the right to complain to the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk

Last updated: 01 March 2026