We are committed to providing a transparent and professional service.
Below you will find important information about our regulatory obligations, client protections, and how we operate.
Jackie Oliver & Charlotte Borton Berry, a partnership trading as Jackie Oliver & Co
148 Watling Street East, Towcester, Northamptonshire, NN12 6DB
01327 359903
hello@jackie-oliver.co.uk
We provide estate agency and lettings services and may also introduce clients to selected third-party providers where appropriate.
We are a member of an approved independent redress scheme with The Property Ombudsman
If you are dissatisfied with our service and we are unable to resolve your complaint, you may refer the matter to The Property Ombudsman
Details of how to do this are provided in our Complaints Procedure
We are members of a government-approved Client Money Protection scheme, Propertymark Client Money Protection Scheme.
This provides protection for client money held by us in the course of our business.
Details of our membership and certificate are available below
We are committed to providing a high standard of service.
If you have a complaint, please contact us in writing using the details provided on this website.
We will acknowledge and respond in accordance with our Complaints Handling Procedure, which is available on request or below
Information on landlord, tenant, and other applicable fees is available on this website.In accordance with the Tenant Fees Act. We only charge permitted payments.
In accordance with UK anti-money laundering regulations, we are required to verify the identity of our clients and, where appropriate, the source of funds.
You may be asked to provide identification and supporting documentation before we can proceed with certain services.
We are committed to protecting your personal data.
Please refer to our Privacy Policy for full details on how we collect, use, and store your information.
Financial Services (Mortgage Introductions)
We are not authorised or regulated by the Financial Conduct Authority (FCA).
We may introduce you to Silverstone Mortgages Ltd, who are authorised and regulated by the Financial Conduct Authority. FCA Firm Reference Number 11069995
If you choose to proceed, they will be responsible for providing advice and services in relation to mortgages and other regulated financial products.
Your home may be repossessed if you do not keep up repayments on your mortgage.
Introducer & Referral Fees
We may receive a financial benefit (referral fee or commission) if you choose to use a third-party provider we introduce, such as mortgage advisers, conveyancers, surveyors, or other property professionals.
This fee is paid by the third party and does not increase the cost of the service you receive.
Our recommendations are based on suitability and service standards, not on the level of referral fee received.
You are under no obligation to use any provider we recommend and are free to choose your own.
Further details of any referral arrangements are available upon request.
Jackie Oliver & Charlotte Borton Berry
Jackie Oliver & Co
148 Watling Street East
Towcester
Northamptonshire
NN12 6DB
01327 359903
hello@jackie-oliver.co.uk